Raj Dry Fruit

Frequently Asked Questions

Answers to what shoppers ask us most. If your question is not here, call or write and we will answer it ourselves.

Products and packing

Are your dry fruits and spices fresh and of good quality?: Yes. Raj Agencies buys from suppliers we have dealt with for years, and every packet is filled and sealed fresh before it is shipped, so the flavour and the food value are intact when it reaches you.
How is my order packed?: Your packet is filled for your order. Nothing is pulled off a shelf where it has been waiting for a buyer. Each lot is checked before it is weighed and again before it is sealed.
How long does it stay fresh, and how should I store it?: Every product page lists the shelf life for that item. Keep the packet closed in a cool, dry place, and reseal it or move it to an airtight jar once opened. No fridge needed.

Is there a minimum order?: No. There is no minimum order value, and delivery is free on every order we ship.
What payment methods can I use?: Cards, net banking, UPI and the popular wallets, through our payment gateway partner. Payments are handled on the gateway’s side, and we do not store full card numbers.
Why does the site ask for my pincode?: So we can confirm we deliver to your address, and show you the price and delivery time that apply there. Rates and delivery times vary across the country. Nothing is charged until checkout.
Can I cancel my order after placing it?: Only if the order has not yet been processed for shipping. Once it is processed or dispatched we cannot cancel it. Write to contact@rajdryfruit.com as soon as you can.

Where do you deliver, and how long does it take?: Pan India. Orders are processed and dispatched within 3 working days of confirmed payment, and delivery after dispatch usually takes 3 to 7 business days depending on the courier and your pincode.
What does delivery cost?: Nothing. Delivery is free to every pincode we reach, with no minimum on the bill.
Do you ship outside India?: No. We ship to addresses within India only, and we do not accept international orders.
How do I track my order?: You get a tracking ID by email or SMS once the parcel is handed to the courier. You can also check the status on our Order Tracking page.

What if a packet arrives damaged, expired or wrong?: Tell us within 24 hours of delivery with your Order ID, photographs and the unboxing video. Once the claim is verified we either refund you or send a replacement.
Can I return an order because I did not like it?: No. Dry fruits and spices are perishable, so we hold a strict no return, no exchange and no refund policy for reasons of taste, texture or change of mind. A damaged, expired or incorrect item is the only exception.