Frequently Asked Questions (FAQ's)
Find quick answers to your questions regarding our products, orders, shipping, and policies.
Are your dry fruits and spices fresh and of high quality?
Yes, we, Raj Agencies, are committed to providing **premium quality** dry fruits and spices. We source our products from trusted suppliers and ensure they are freshly packed before shipping to maintain their optimal flavor and nutritional value.
What is your complete shipping process and delivery timeline?
We process and dispatch all orders within **7 working days**. We offer delivery **Pan India only**. Once shipped, delivery time is typically 3-7 business days, depending on your location. You will receive a tracking ID after dispatch. For detailed information, please see our Shipping Policy.
What if I receive a damaged or incorrect product?
We follow a **Strict No Return/No Refund** policy. However, if you receive a **damaged, expired, or incorrect item**, you must notify us within **24 hours of delivery** with photographic and unboxing video evidence. We will investigate and process a refund or replacement if the claim is verified. See our Returns Policy for the full procedure.
Do you accept international orders?
No, at this time, we only ship to addresses within India (**Pan India**). We do not accept or process international orders.
What payment methods can I use?
We accept all major credit/debit cards, Net Banking, and popular digital wallets via our secure third-party payment gateway partners.
Can I cancel my order after placing it?
Order cancellations are permitted only if the order has **not yet been processed** for shipping. Once an order is processed or dispatched, we cannot cancel it. Please contact us immediately at rajdryfruits1950@gmail.com for cancellation requests.
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